Warranty Policy

ZYTH 90-Day Limited Warranty Policy

At ZYTH, our performance eyewear is engineered using flexible TR90 polymer and impact-resistant polarized TAC optics to withstand intense athletic use. We back our craftsmanship with a 90-Day Limited Manufacturer Warranty against defects in materials and workmanship, effective from the confirmed date of delivery.

This warranty applies exclusively to original purchases made directly via zyth.my and is strictly non-transferable.

1. Scope of Coverage (What We Cover)

Our warranty covers defects originating from factory manufacturing, material flaws, or assembly failures that emerge under standard athletic conditions:

  • Frame & Hinge Integrity: Spontaneous stress fractures along molding seams, clean hinge shearing, or internal barrel detachment not preceded by external impact or bending trauma.

  • Lens Delamination & Coating Flaws: Spontaneous bubbling, peeling, or separation of polarized films and UV protective layers that occur independently of surface abrasions, impact, or chemical exposure.

  • Hardware & Factory Assembly: Missing factory rivets, unthreaded factory joints, or loose structural locks directly out of the box.

  • Optical Inserts: Structural cracking or snapping of the snap-in TR90 prescription insert chassis (excluding external third-party ophthalmic lenses).

2. What Is Strictly Excluded (What We Do Not Cover)

This warranty covers factory failure, not accidents, neglect, or standard athletic wear and tear. The following situations are non-warranty claims:

  • Scratched or Abrasive Lenses: Lenses do not scratch spontaneously. Any scratches, gouges, rub marks, or coating wear caused by drops, rough storage, transport in bags without protective cases, or wiping with improper fabrics (shirts, paper towels) are strictly excluded under all circumstances.

  • Crush, Impact, & Flex Abuse: Broken temples, sheared hinges, or cracked frames showing signs of excessive hyperextension, bending beyond material limits, drops on asphalt, being stepped on, crushed in gym bags, caught in car doors, or sustained in high-impact collision sports.

  • Thermal Exposure: Frame warping, shape distortion, or lens crazing caused by excessive heat, including leaving eyewear inside locked vehicles or on car dashboards exposed to direct sunlight.

  • Chemical & Corrosion Breakdown: Frame degradation or lens film peeling resulting from unrinsed dried sweat, salt water, sunscreens, hair products, bug sprays, or caustic household cleaners (alcohol, acetone, dish soap). Athletes must rinse frames with cool fresh water after heavy use.

  • Lost, Misplaced, or Stolen Gear.

  • Unauthorized Modifications: Third-party repairs, DIY gluing, heat reshaping, or third-party lens swaps immediately void all warranty coverage.

3. Ambiguous Hinge & Structural Claims

Hinges and temple joints that snap during regular handling are often subjected to leverage forces (e.g., pulling glasses off with one hand or accidental crushing).

  • All structural claims undergo technical visual inspection. If stress-whitening, stretching of the TR90 polymer, or blunt-impact denting is evident at the failure point, the claim will be deemed mechanical damage and denied under standard warranty terms.

  • ZYTH reserves the sole right to determine whether an issue constitutes a genuine manufacturing defect or mechanical stress damage.

4. Custom Engraved Units

  • Coverage: Custom engraved items receive the exact same 90-day structural defect coverage as standard stock units.

  • Resolution: If an engraved unit is approved for replacement due to a validated manufacturing defect, it will be remade with the identical original custom text.

  • Non-Exchangeable: Due to their personalized nature, engraved units cannot be returned, refunded, or swapped for alternate colorways or models.

5. Warranty Claims Procedure

To submit a claim, reach out via Email or WhatsApp:

  • Email: Send a message to support@zyth.my with the subject line:

    Warranty Claim - Order #[Your Order Number]

  • WhatsApp: Message our team directly at +60 11-4970 0810 with the required details.

Required Submission Details

Regardless of whether you reach out via Email or WhatsApp, provide the following:

  1. Proof of Purchase: Your full name and official 4-digit order number.

  2. Visual Evidence: Clear, high-resolution photos and a 5–10 second well-lit video showing:

    • The specific defect or break point from multiple angles.

    • Both sides of the full frame to assess general condition and signs of impact.

    • Both sides of the lenses.

  3. Context: A brief description of how and when the issue occurred.

Assessment & Outcomes:

  • Our team will evaluate your digital submission within 2 to 3 business days.

  • Physical Evaluation: If digital photos are inconclusive, we may request the product be shipped to our evaluation center via tracked courier. The customer covers inbound transit.

  • Resolution: For verified defects, ZYTH will, at its discretion, repair the defective component or ship a brand-new replacement unit. ZYTH covers all outbound courier fees on approved claims.

6. Crash Replacement Program

If your glasses are damaged by accident, drop, crushing, or general athletic abuse that falls outside our manufacturer warranty, we do not leave you hanging.

Contact our support team with photos of your damaged pair to access our Crash Replacement Program, which provides you with a one-time single-use discount code to order a fresh replacement pair at a discounted rate.