Shipping policy

1. Order Processing & Dispatch Timelines

All orders are processed, inspected, and dispatched from our local facility in Malaysia during standard business hours (Monday – Friday, excluding weekends and Malaysian public holidays).

  • Standard Orders (Non-Engraved): Dispatched within 1 to 3 business days.

  • Custom Engraved Orders: Dispatched within 5 to 7 business days to account for laser calibration, custom engraving, and quality assurance.

Please note: Order processing begins once payment verification has successfully cleared. Delivery timelines apply only after your order has physically left our warehouse.

2. Domestic Shipping Rates & Estimated Transit Times

Once dispatched, orders are handed over to tracked third-party courier partners (e.g., J&T Express, Ninja Van, Flash Express).

Destination Estimated Transit Time Shipping Rate
Peninsular (West) Malaysia 1 – 3 business days RM 8.00
Sabah & Sarawak (East Malaysia) 3 – 7 business days RM 14.00

(Delivery windows are estimates provided by courier networks and may vary during peak e-commerce sales campaigns, festive seasons, or severe weather conditions).

3. Order Tracking

  • Once your order is handed over to the courier, an automated Shipping Confirmation Email containing your tracking number and carrier link will be sent to the email address provided at checkout.

  • Tracking details may take up to 24 hours to activate on the carrier’s system after parcel pickup.

4. Shipping Address Accuracy & Failed Deliveries

  • Customer Responsibility: Customers must double-check all delivery details (including recipient name, contact number, unit/house number, and postcode) before completing payment.

  • Address Amendments: If you notice an error in your address, notify us within 2 hours of placing your order at support@zyth.my or WhatsApp us at +6011-4970 0810.  Once  an order has entered fulfillment or been dispatched, address modifications cannot be made.

  • Returned to Sender / Failed Deliveries: If a parcel is returned to our facility due to an incomplete/incorrect address, recipient unavailability after multiple delivery attempts, or refusal to accept the delivery:

    • The customer is solely responsible for all additional shipping costs required to re-deliver the parcel.

    • Original shipping fees are strictly non-refundable.

5. Damaged or Lost Shipments

  • Damaged on Arrival: Inspect your shipment immediately upon arrival. If the outer shipping box and contents arrive physically crushed, cracked, or compromised, notify us at support@zyth.my or WhatsApp us at +6011-4970 0810 within 48 hours of delivery. You must provide clear photos/videos showing:

    1. The external shipping carton and courier airway bill (consignment note).

    2. The damaged internal contents and accessories.

  • Parcels Lost in Transit: If your tracking status does not update for more than 7 consecutive business days or is marked as delivered without physical receipt, contact our support team immediately so we can open a formal investigation with the courier service.