Frequently Asked Questions
What is your return & refund policy?
1. Standard Orders (Non-Engraved):
We provide a 7-day return policy* starting from the date of delivery.
2. Custom Engraved Orders:
Strictly Final Sale: Personalized items are permanently customized to your exact specifications. They are 100% non-refundable, non-returnable, and excluded from our 7-day return policy*.
*Learn more on our Return Policy Page.
Is there any warranty provided?
Yes. Every pair is covered by our 90 Days Limited Manufacturer Warranty*.
Custom engraved pairs receive the exact same structural defect warranty coverage as standard models. If a manufacturing defect is verified, we will replace your unit with the identical custom engraving at no charge.
*Learn more on our Warranty Policy Page.
When will I receive my order?
1. Standard Orders (Non-Engraved): Dispatches within 1–3 business days.
2. Custom Engraved Orders: Dispatches within 4–6 business days to allow time for precision laser engraving and inspection.
Note: Delivery times apply after dispatch. Once handed over to the courier, domestic shipping typically takes an additional 1–3 business days.
Learn more on our Shipping Policy page.
How much does shipping cost?
Shipping is calculated based on your location. You will always know the shipping price before you purchase.
Learn more on our Shipping Policy page.













